Frequently Asked Questions

Everything you need to know about your PANE Official experience.

What is the standard shipping time for PANE Official orders?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

How can I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

Are your garments true to size?

Most of our collections feature a tailored fit. We recommend checking our detailed Size Guide located on each product page to find your perfect measurements before ordering.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

How do I care for my PANE Official pieces?

To maintain the longevity of our premium fabrics, we recommend cold machine washing on a gentle cycle and air drying. Specific care instructions are also printed on the internal garment label.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.